✦ Terms of service ✦

by accessing or using our website (luxael.co) and any related services (collectively, “services”), you agree to these terms of service (“tos”). please read them carefully. if you don’t agree, please refrain from using our services.

1. acceptance of terms

  • you must be at least 16 years old to use luxael.

  • by creating an account, placing an order, or otherwise using our services, you accept and agree to abide by this tos and our privacy policy.

2. account registration

  • you agree to provide accurate, complete, and up-to-date information when creating your account.

  • you’re responsible for safeguarding your password and for all activity under your account.

  • notify us immediately of any unauthorized use.

3. purchasing & orders

  • all orders are subject to acceptance and availability.

  • we reserve the right to refuse or cancel any order for any reason, including errors or fraud prevention.

  • once an order is accepted, you’ll receive a confirmation email.

4. pricing & payment

  • prices are displayed in usd and exclude taxes and shipping, unless noted.

  • we accept major credit cards and selected third-party payment providers.

  • you authorize us to charge your chosen payment method for the total amount of your order.

5. shipping & delivery

  • estimated delivery times are provided for your convenience and aren’t guaranteed.

  • risk of loss and title for items pass to you when the carrier picks up the shipment.

  • please review our shipping policy for detailed info.

6. returns & refunds

  • returns of unopened, unused items must follow our return policy. opened or used products are non-returnable.

  • to initiate a return, contact customer service within 14 days of delivery.

  • refunds will be issued to your original payment method within 7 business days after we receive and inspect the return.

7. intellectual property

  • all content on luxael.co — text, graphics, logos, images, videos, and software—is owned or licensed by luxel and protected by copyright, trademark, and other laws.

  • you may view and download content for personal, non-commercial use only. any other use requires our express written permission.

8. user content

  • you retain ownership of any content you submit (reviews, comments, photos). by submitting, you grant luxael a non-exclusive, royalty-free, worldwide license to use, display, and share that content in connection with our services.

  • you agree not to post content that is unlawful, offensive, or infringes on third-party rights.

9. disclaimers

  • our services and products are provided “as is” and “as available.”

  • we expressly disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. limitation of liability

  • in no event will luxael or its affiliates be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, even if advised of the possibility of such damages.

  • our total liability for any claim arising out of or relating to these tos or our services will not exceed the amount you paid us in the 12 months preceding the claim.

11. indemnification

you agree to defend, indemnify, and hold harmless luxael and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of our services, violation of these tos, or infringement of any intellectual property or other rights.

12. governing law & disputes

  • these tos are governed by the laws of the state of Indiana, USA, without regard to conflict-of-law principles.

  • any legal action or proceeding related to these tos must be brought exclusively in the state or federal courts located in Marion County, Indiana.

13. modifications to these tos

we may update these tos from time to time. we’ll post the revised version at luxael.co/terms, with a “last updated” date. continued use of our services after changes constitutes your acceptance.

14. contact us

if you have any questions or concerns about these terms, reach out to us at help@luxael.co.

✦ thank you for choosing luxael — luxury, refined for those who live fast, think sharp, and appreciate the ritual.