✦ Privacy policy✦
we value your trust above all—and safeguarding your privacy is at the heart of everything we do. this privacy policy explains how we collect, use, and protect your information when you visit luxael.co or interact with our services.
1. information we collect
a. information you provide
account details: name, email address, shipping & billing addresses when you create an account.
order information: products purchased, payment method details (we never store full payment card numbers).
communication: any messages you send us via contact forms, customer support, or email.
b. information we collect automatically
device & browser data: ip address, browser type, operating system, referring pages.
usage data: pages visited, time spent, clicks, shopping cart interactions.
cookies & similar technologies: see section 5 for details.
c. information from third parties
social login: if you choose to sign in via google or facebook, we receive basic profile info (name, email).
marketing & analytics providers: demographic insights, advertising performance.
2. how we use your information
we use your data to:
fulfill orders, process payments, and manage returns.
personalize your experience: product recommendations, content tailoring, special offers.
communicate updates: order confirmations, shipping notices, promotional newsletters (you can unsubscribe any time).
improve and optimize: site performance, new features, security monitoring.
comply with legal obligations and prevent fraud.
3. sharing & disclosure
we never sell your personal data. we may share information with:
service providers: payment processors, shipping carriers, it hosts, analytics providers—only to deliver our services.
legal authorities: when required by law or to protect our rights.
corporate transactions: if luxael merges or is acquired, your data will remain protected under this policy.
4. third-party links & services
our site may include links to trusted partners (press kit, boutique collaborators). we’re not responsible for their privacy practices; please review their policies before sharing personal info.
5. cookies & tracking
we use cookies and similar tools to:
remember your preferences and cart contents.
measure site performance and marketing campaigns.
enable core functionality like secure checkout.
you can manage cookie settings in your browser. disabling cookies may affect your ability to shop with us.
6. data retention & security
we retain your information only as long as needed to serve you and to comply with legal requirements. we implement industry-standard security measures—encryption in transit, restricted access, and regular audits—to keep your data safe.
7. your rights & choices
depending on your location, you may have rights to:
access, correct, or delete your personal data.
restrict or object to certain processing.
withdraw consent to marketing communications.
to exercise these rights, please contact help@luxael.co
8. children’s privacy
luxael is not intended for children under 16. we do not knowingly collect data from minors. if you believe we have inadvertent data for someone under 16, please reach out to help@luxael.co so we can remove it.
9. updates to this policy
we may update this policy to reflect new services or legal requirements. any changes will be posted here with a revised “last updated” date. continued use of our site constitutes acceptance of those changes.
last updated: may 13, 2025
if you have any questions or concerns about your privacy, reach out anytime at help@luxael.co
thank you for entrusting luxael with your journey into luxury.